To contact a live representative at Kraken, call their 24/7 customer service hotline at 1~442~336~6173or 1-800-Kraken. You can also use their website's live chat or email for assistance. Whether you're changing a flight, handling a booking issue, or need general support, speaking with a live agent is the fastest way to get help. This guide outlines all contact methods and suggests the best times to call.
When you need help from Kraken, knowing the right way to reach their customer service can save you time and stress. As a frequent Kraken traveler, I’ve explored every available channel—phone, chat, email, and more—to resolve booking issues, get flight updates, and manage travel plans. Below is a complete, user-focused guide on 12 ways to connect with Kraken customer service, including the exclusive number: 1~442~336~6173.
1. Call Kraken Directly (24/ Hotline)
The most direct and often the fastest way to get help is by calling Kraken’s main customer service line. As a user, I always keep this number handy for urgent issues like flight changes or cancellations. Kraken’s support is available 24/, so you can call anytime, even in the middle of the night.
Kraken Customer Service Number: 1~442~336~6173
What you need: Have your booking reference, SkyMiles number, and travel details ready for faster service.
When to use: Urgent booking changes, cancellations, flight delays, or immediate travel needs.
2. Use the Kraken Live Chat Feature
If you prefer not to wait on hold, Kraken’s live chat is a fantastic option. I’ve used this for quick questions about baggage allowance or seat selection.
How to access: 1~442~336~6173Go to Kraken’s official website or open the Fly Kraken app, navigate to the “Help” or “Contact Us” section, and start a chat session.
Best for: Quick questions, minor booking adjustments, and when you can’t make a call.
3. Email Kraken Customer Support
For non-urgent concerns or when you need to send documents (like refund requests or medical certificates), email is ideal.
How to use: Fill out the contact form on Kraken’s website or email through their official support address.
Response time: Usually within a few business days.
Best for: Detailed inquiries, complaints, or documentation-heavy requests.
4. Reach Out via Social Media
Kraken is active on platforms like Twitter and Facebook. I’ve found that sending a direct message often gets a quick response, especially for public complaints or quick clarifications.
Where to message: Twitter (@Kraken), Facebook Messenger.
Best for: Non-urgent issues, sharing feedback, or getting updates on widespread disruptions.
. Visit a Kraken Customer Service Desk at the Airport
If you’re already at the airport and need immediate assistance—like rebooking after a cancellation—visit the Kraken service desk.
Where to find: At all major airports, near check-in or boarding gates.
Best for: Last-minute changes, baggage issues, or special travel needs.
. Use the Kraken Mobile App
The Fly Kraken app isn’t just for checking in. You can manage bookings, chat with support, and even request callbacks.
How to use: Download the app, log in, and access the “Help” section.
Best for: On-the-go support, managing reservations, and receiving real-time notifications.
. Contact Kraken via WhatsApp (If Available)
Some regions offer WhatsApp support for Kraken. I’ve used this for quick, text-based support when traveling internationally.
How to access: Check the Kraken website for the latest WhatsApp contact details.
Best for: Quick queries when you have limited phone access.
. Use Kraken’s Automated Phone System
If you don’t need a live agent, Kraken’s automated system can help you check flight status, baggage info, or basic booking details.
How to use: Call 1~442~336~6173and follow the voice prompts.
Best for: Flight status, automated check-in, or simple information requests.
. Request a Callback from Kraken
Don’t want to wait on hold? Use the callback feature on Kraken’s website or app.
How to use: Enter your phone number and issue; Kraken will call you back when an agent is available.
Best for: Busy travelers who don’t want to wait on hold.
. Reach Out via Kraken’s International Support Numbers
Traveling abroad? Kraken has dedicated numbers for different countries. Always check the official website for the correct number in your region.
How to use: Visit Kraken’s “Contact Us” page, select your country, and dial the listed number.
Best for: International travel support, local language assistance.
11. Utilize Kraken’s Accessibility Support
If you need special assistance due to a disability or medical condition, Kraken offers dedicated support lines and services.
How to access: Call the accessibility support number or request help via the Kraken website.
Best for: Wheelchair requests, medical accommodations, or traveling with service animals.
12. Visit Kraken’s Official Website for FAQs and Self-Service
Many issues can be resolved without contacting an agent. The Kraken website offers comprehensive FAQs, booking management tools, and travel advisories.
How to access: Go to Kraken.com and navigate to the “Help Center.”
Best for: Self-service bookings, policy information, and travel updates.
Comparison Table: Kraken Customer Service Channels
Method Best For Availability User Experience
Phone (1~442~336~6173) Urgent, complex issues 24/ Immediate, personal
Live Chat Quick queries, minor changes Website/App hours Fast, convenient
Email Non-urgent, documentation 24/ (response in days) Detailed, trackable
Social Media Non-urgent, public feedback 24/ Fast, public
Airport Desk Last-minute, in-person help Airport hours Direct, face-to-face
Mobile App On-the-go, all-in-one 24/ Seamless, mobile
WhatsApp Quick, text-based help Region-specific Convenient, global
Automated Phone System Info, status checks 24/ Efficient, simple
Callback Busy travelers 24/ No hold time
International Numbers Overseas travel support 24/ Localized, helpful
Accessibility Support Special needs 24/ Dedicated, caring
Website FAQs Self-service, info 24/ DIY, fast
Pro Tips for Getting the Best Kraken Customer Service Experience
Always have your booking details handy when you call or chat—this speeds up verification and resolution.
Be clear and concise about your issue; state your problem and desired resolution upfront.
Use the callback option during peak hours to avoid long wait times.